Rancho Southeast Association of Realtors
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Ethics Complaints 

Ethics complaints or other complaints alleging membership duty violations may be filed against REALTORS® at RSAOR where membership is held.  Ethics complaints may also be filed by members of the public against RSAOR REALTOR® members.

RSAOR Ethics Guidelines

Requirements
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Member, non-member or member of the public may file an ethics complaint against a member and/or broker alleging a violation of the Code of Ethics or MLS Rules & Regulations. An ethics complaint must be filed within 180 days from close of escrow or date of discovery. Complainant must submit a written summary of the events which occurred and identify which Code of Ethics the wish to allegedly charge the member (respondent) with.

Procedure
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Your complaint will be assigned to an investigator, and then sent to the Grievance Committee.  At this time the Grievance Committee will determine if it should go forward for a Professional Standards hearing, dismiss complaint as unworthy of cause or return it to RSAOR Professional Standards Administrator as an arbitration complaint and not an ethics complaint. If complaint is sent forward for a hearing the Respondent will then be notified a complaint has been filed against them and they will have 15 days to submit a formal response.  A hearing will be scheduled, after the required 21day Notice of Hearing is given to all parties. At such hearing each party presents their case to a panel of three members from the Professional Standards Committee. They will come to a decision and administer disciplinary action if deemed appropriate. To ensure due process to both sides, the entire process takes approximately 2-3 months.

Disciplinary Action
– If the agent is found in violation, what will happen?  Penalties range from a letter of warning in their file, to required education, a monetary fine, suspension of M.L.S. and/or notification to the Department of Real Estate about the complaint. The Association does not, however, have the authority to remove or terminate a member's license.

Contact
– RSAOR Professional Standards Administrator, Dee Moreno 562.860.5656. ext. 103 deem@rsaor.com

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10900 E.183rd Street, Suite 120, Cerritos, CA 90703 • Tel. 562.860.5656  Fax. 562.860.5536