Ethics complaints or other complaints alleging membership duty
violations may be filed against REALTORS® at RSAOR where membership is
held. Ethics complaints may also be filed by members of the public
against RSAOR REALTOR® members.
RSAOR Ethics Guidelines
non-member or member of the public may file an ethics complaint against
a member and/or broker alleging a violation of the Code of Ethics or MLS
Rules & Regulations. An ethics complaint must be filed within 180 days
from close of escrow or date of discovery. Complainant must submit a
written summary of the events which occurred and identify which Code of
Ethics the wish to allegedly charge the member (respondent) with.
complaint will be assigned to an investigator, and then sent to the
Grievance Committee. At this time the Grievance Committee will
determine if it should go forward for a Professional Standards hearing,
dismiss complaint as unworthy of cause or return it to RSAOR
Professional Standards Administrator as an arbitration complaint and not
an ethics complaint. If complaint is sent forward for a hearing the
Respondent will then be notified a complaint has been filed against them
and they will have 15 days to submit a formal response. A hearing will
be scheduled, after the required 21day Notice of Hearing is given to all
parties. At such hearing each party presents their case to a panel of
three members from the Professional Standards Committee. They will come
to a decision and administer disciplinary action if deemed appropriate.
To ensure due process to both sides, the entire process takes
approximately 2-3 months.
– If the agent is found in violation, what will happen? Penalties range
from a letter of warning in their file, to required education, a
monetary fine, suspension of M.L.S. and/or notification to the
Department of Real Estate about the complaint. The Association does not,
however, have the authority to remove or terminate a member's license.
Professional Standards Administrator, Dee Moreno 562.860.5656. ext. 103