USING YOUR SAFEMLS™ TOKEN:

 

1                      In the SAFEMLS™ Login section, type in your User ID

2                      Type your 4 digit PIN code in the User PIN: field.

3                      Press the Gray button on your SAFEMLS™ token. The token will generate a one time password.  Type the one time password into the SAFEMLS™ Password field.

Note: Passwords are not case sensitive so it is not necessary to capitalize the letters.  In addition, all characters that look similar to letters or numbers are always numbers.  For example 0’s are always zeros and not the letter “O”, 5’s are always fives and not the letter “S”.

Note: If you accidentally press the Gray button more than once prior to logging in and receive an invalid password message, simply press the button one more time and enter the next password generated.  This will reset the synchronization of passwords assigned to your token.

5. Click the Log In button or simply press the ENTER key to complete the login process.

LOST/STOLEN/BROKEN TOKEN:

If your token is lost, stolen or broken, follow the instructions below, and then report it immediately to your board office. To be issued a new token, please visit your board office during normal business hours.  After hours or on weekends, you may obtain an emergency password that will be valid for a five (5) day period.  Follow these instructions to obtain an emergency password:

Note: Reporting a token as lost,

1. Go to http://www.tempo.socalmls.com/

stolen or broken will disable the

2. Click the “Lost/Broken Token” link.

token.  If you find the token after

1                      At the reporting screen you will be required to provide your           ^{reporting it lost or stolen, please} User ID then click the button that applies (I Lost My Token or ^{contact your board office for} My Token is Broken) and correctly answer the three (3) security ^{further instructions.} questions you completed during the enrollment process.

2                      Your password will be emailed to the email address on file with the MLS system.  The password will be valid for five (5) days, after which, you will be required to retrieve a new token from your board office.

FORGOT/CHANGE YOUR PIN:

If you forget your PIN or wish to change it, follow the instructions below:

1                      Go to http://www.tempo.socalmls.com/

2                      Pick Link that applies

   a) Change Your PIN - to change your PIN, simply fill in the information required, click Next and you will receive a notice that your PIN has been changed along with a reminder to check your email account where an email with your new PIN will be waiting.

   b) Forgot My PIN  - simply enter your User ID and click Next. At this screen correctly answer the three (3) security questions, then click Next and you will receive a notice that your PIN has been changed along with a reminder to check your email account where an email with your new PIN will be waiting.

SUPPORT/WARRANTY INFORMATION:

If you need assistance using your SAFEMLS™ Token during normal business hours, contact the SoCalMLS Tech Support. If your token becomes non-functional after normal business hours or on the weekend, please follow the lost or broken token instructions.  SAFEMLS™ tokens are warranted against defects in workmanship under normal operation. To replace a non-functioning token, please visit your board office during normal business hours.

FAQ’s:

Q) Can I still access the MLS multiple times per day?

A) Yes, you can still access the MLS as often as you currently do. Each time you login, you will enter your user id, push the gray button and enter the alphanumeric password into the “SAFEMLS Password” field, plus your 4-digit PIN.

Q) How does it work? 

Is it a pager? Does it synchronize off of a satellite? Do I have to point it at the computer? 

Does it beam to the computer? A) None of the above. The SafeMLS token has a computer chip inside that executes an alphanumeric password based on an algorithm. When you enter your Member ID, the SafeMLS password, and PIN, the system will verify each piece against the token serial number stored on file and compare that to the set of algorithmic numbers available for those credentials. Each password will be used only once.

Q) What if I forget it in my pocket and it runs through the washing machine-can it be submersed in liquid?

A) While the tokens warranted against defects in workmanship under normal operation, submersing them in liquid is not appropriate use. These tokens have been tested in extreme conditions, such as dropped in a bucket of water, left on the dashboard of a car in extreme temperatures (hot & cold), and run through a load of laundry; however, these circumstances are not considered “normal operation” for the device. It is your responsibility to take proper care of your token. Most do not survive the washing machine.

Q) I didn’t get the email when I tried to change my PIN (claimed it lost, or Forgot PIN)?

A) You probably do not have an email address on file with the board office. Please contact your board office to update your personal contact information.